Shipping Policy
Your order will be sent via Royal Mail Second Class, typically arriving within 2–3 working days after dispatch. If your parcel seems delayed, please allow up to 10 working days after the expected delivery date, as Royal Mail only considers packages lost after this period. Once this time has elapsed, we’ll be more than happy to offer a replacement or refund.

If you decide to return an item simply because it no longer resonates with you, we kindly ask that you cover the return postage costs.

Damages & Issues
Upon receiving your parcel, please take a moment to open it with care and inspect its contents. If any items have been damaged during transit or if you received an incorrect product, please contact us immediately so we can address the issue and ensure your experience aligns with our ethical standards.

Refund Policy
At Heaven Sent by Gaia, every item is crafted with intention, care, and a deep respect for nature. If something arrives and doesn’t quite resonate with you, you have 30 days from the day it’s delivered to request a return.
To ensure fairness and safety, returned items must be in their original condition — untouched, unworn, and with all labels and packaging still intact. We also ask you to keep your receipt or proof of purchase. Please contact us as soon as possible so we can facilitate a smooth return and refund process.

When your return arrives back with us, we’ll lovingly inspect it and send you an email to confirm whether your refund has been approved. If so, the amount will be returned to your original payment method. Please note that your bank or card provider may take some time to process the transaction — we appreciate your understanding.

Exceptions / Non-Returnable Items
In the spirit of safety and hygiene, some items cannot be returned. These include:

  • Perishable items
  • Custom or personalised creations
  • Personal care products
  • Hazardous, flammable, or sensitive materials

If you’re uncertain whether your item falls into one of these categories, please reach out to us — we’re here to guide you with care.